WHAT TO DO TO RETURN YOUR ITEM TO US
When you contact us, we will provide you with all the information you need to return the product to us.
Please package the item securely and include inside the package your order number, name and address.
Our Return address is:
P O Box 334
Please note that we can only refund the postage costs for returning an item when:
1. We sent you the wrong item; or
2. The item is damaged or faulty. (In which case we will provide you with a reply paid postal address and authentication number).
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter.
Please contact Fountain Customer Care:
Phone: (+61) 2 9357 3004
Post: Customer Service Department,
Fountain Cosmetics, PO BOX 334 Potts Point,
NSW, 2011, Australia.