Customer Service

If you have any questions, suggestions or complaints about our services, please fill in the customer feedback form below. We will do our best to respond within 2 working days.

Tel: +61 (402) 403546
Address: P O Box 334 Potts Point
NSW 2011 Australia


Find the product you want to buy and add it to the cart. After choosing a product, go to the checkout page, sign in to your account, or fill out billing details. Select payment methods and place order.

We are committed to ensuring our customers have access to the latest in payment technology and to provide a range of convenient and secure payment options. Therefore, we have provided the following payment options:

• SecurePay
Credit Card Credit cards accepted: Visa, Mastercard, Amex, American Express

• PayPal
Customers in certain countries can now pay with Paypal, one of the world’s most popular online payment options.

• Afterpay
Fountain has partnered with Afterpay to give our customers flexibility to pay for their products. With Afterpay, you can enjoy your Fountain purchases today, and pay for them over 4 instalments.

Yes. International orders are charged $15 flat rate. 7- 21 days delivery. Free International Shipping on orders over $95.

Please allow 2 – 4 working days for delivery. This is a rough guide as delivery times vary depending on the service in your area.

Shipping is free within Australia. 2-4 days delivery. No minimum order.

International orders are charged $15 flat rate. 7- 21 days delivery. Free International Shipping on orders over $95.

Yes, we provide samples upon request.

Samples are also sent with every order.

Yes, we have a 30 day money back guarantee. Please contact us by e-mail or phone: +61 (02) 9357 3004

Please note that we can only refund the postage costs for returning an item when:

1. We sent you the wrong item; or
2. The item is damaged or faulty. (In which case we will provide you with a reply paid postal address and authentication number).

We ship worldwide.

Yes, you absolutely can!

Fountain is pleased to offer complimentary gift-wrapping for your online order. Please contact our customer service as soon as possible if you would like your order gift-wrapped after you order has placed.

You are able to nominate a shipping address that differs from your billing address during the check-out process.

No Fountain product contains parabens, colorants, artificial fragrance or mineral oils.

All ingredients use in Fountain products have been extensively researched, tested and assessed for their safety, efficacy and irritation potential. Every product formulation that Fountain’s manufactured is screened and tested for safety before it is marketed to consumers.

Fountain is against animal testing. We do not test our products on animals.

All Fountain products are tested on willing human participants.

Products made with the addition of water (like creams and lotions) require a preservative system to protect against yeasts, moulds and bacteria. This ensures the safety of these products for human health. Products without water such as oils and balms are preservative free.

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From your account dashboard you can view your recent orders, check the coupons you have or can earn, manage your shipping and billing addresses and edit your password and account details.

Click on Login at the top of the website and then click forgot password.

You need to be logged in on Fountain Cosmetics website.

To change password please click here.

To manage your shipping and billing addresses click here.

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